lancashiretickets.com

Your ticket order

How do I know my order has gone through?

You will receive a confirmation e-mail to the e-mail address you provided when completing your order. It will confirm your payment and provide you with a customer number. Please check your junk mail.

I ordered a ticket but have not received an email confirmation yet/deleted the email- what should I do?

Please check your junk mail folder fist. If you have not received your confirmation e-mail within 24hrs please contact us at info@lancashiretickets.com including the name that you booked your ticket under and the event details.

Is there anywhere I can buy a ticket with cash?

You can buy tickets in person from UCLan Students Union Reception, open 9am- 5pm Monday to Friday, or Action Records in Preston, 9am- 5.30pm Monday- Saturday.

Can I order my ticket by phone?

Not from us directly. We sell through other outlets with whom you can place a phone order, although the booking fees are far more expensive.

I wish to purchase tickets for a large group of people, is this possible?

Yes, although there are restrictions on the number of tickets that you can purchase for some concerts in order to make sure that fans get tickets before touts.

I wish to cancel my ticket order, is this possible?

As stated in our terms and conditions, all of our tickets are non-refundable.

I am not a student at the University Of Central Lancashire or any other university, is it okay for me to buy tickets on lancashiretickets.com and attend the event?

Yes, all of our events are open to non-students unless advertised as NUS only.

Delivery/Collection

When should I expect my tickets to arrive in the post?

The majority of our tickets are posted the day after you place the order. Please allow 5 working days for delivery.

I ordered my ticket over 5 working days ago but have not received it yet, what should I do?

If you have not received your tickets within 5 working days of the event please call us on 01772 893000 and have your customer number ready.

I wish to change the address that the tickets are being sent out to, can I do this?

If we've already posted your tickets out, then we're unable to alter the address. Contact us at info@lancashiretickets.com and we'll see what we can do.

Do you post tickets out internationally?

It is not possible to post tickets overseas. You will need to collect them from the SU Reception or the venue on the night of the show. Please bring ID with you. If the collection option is not available when ordering please contact info@lancashiretickets.com and we will make arrangements for you.

I ordered a ticket from Lancashiretickets.com, I have received a ticket but it is for the incorrect amount of tickets/for the wrong event, what should I do?

Contact us on info@lancashiretickets.com and we will help you get the tickets that you ordered.

I have requested to collect my tickets through Lancashire Tickets, where can I collect them from and at what time?

If you ordered tickets from lancashiretickets.com for an event being held at 53 Degrees, you can collect them from the Uclan Students Union reception between 9am and 5pm Monday to Friday.

Alternatively, you can pick up your tickets (with proof of ID and your reference number) on the door of the event when doors open. If you ordered your tickets for an event not held at 53 Degrees, your name and order number will be sent on to the venue to collect from their on-site box office.

I ordered a ticket through another ticket outlet, and requested for it to be posted out but I have not received it, what should I do?

You'll need to contact the relevant store or box office - because of data protection concerns we do not hold the full customer lists for other box offices.

I have arranged to collect tickets bought through another outlet for 53 Degrees other than lancashiretickets.com - when and where will I be able to pick them up?

You will be able pick up your tickets (with proof of ID and your reference number) on the door of the event when doors open. We at Lancashire Tickets cannot take responsibility for ticket collections that we have not been informed about by other box offices.

Can a third party collect my tickets from the box office?

No. The cardholder needs to collect and produce the credit card used to make payment and sign a receipt. This is part of the credit card merchant agreement and is in place to protect both Lancashire Tickets and the cardholder from potential credit card fraud.

I've purchased tickets for me and my friends and have requested it to be a collection order, do my friends need to pick up the tickets at the same time as me?

Yes, all tickets are batched per order and need to be collected all together. This avoids tickets getting lost and orders being split. This applies when collecting on the door too.

Payment

Which payment methods do you accept?

We accept Visa/ Visa Electron/ Visa Delta/ Debit/ Mastercard/ Maestro and Switch.

Is your site secure?

Yes - we use the highest grade of security certificate available to secure lancashiretickets.com. We don't store your credit card details in our system, and only use them at the point of purchase to authorise your card. All our payments are handled by a certified payment processor.

Why do you charge a booking and handling fee?

The organisers of events do not pay for the services that we or any other ticket agency offer. Lancashire Tickets pay full price for the tickets they receive from the event organisers, who set the ticket price.

The order charges cover all the costs associated with running our business, including providing an order service 7 days a week, processing orders, distributing tickets, dealing with customer enquiries and credit card commissions to name but a few. We try and keep the fees as low as possible.

Refunds and exchanges

An event has been cancelled, what should I do next?

It is your responsibility to ensure that the event for which you have booked is taking place on the date it was scheduled for when you booked. However, when an event is cancelled, we will do our best to inform you as soon as possible.

How do I get a refund on a ticket for an event that has been cancelled?

If an event is cancelled and has not been rescheduled, you should receive a refund of the face value of the ticket onto the card on which the tickets were purchased automatically. If you have had any problems please contact us at info@lancashiretickets.com.

You may be asked to return your tickets. Where you are asked to return tickets, the refund will not be processed onto your card until we receive the tickets. We therefore recommend that all tickets that need to be returned are sent by secure post to:

Lancashire Tickets
Fylde Road,
Preston
Lancashire
PR1 2TQ

We cannot accept responsibility for tickets that we do not receive.

If an event gets postponed is my old ticket still valid?

Yes your old ticket is still valid, even with the old date on it. If you can no longer go please contact us at info@lancashiretickets.com within good time before the event, see details on the event page. You will need to return your ticket(s) to the address below with your confirmation number and name and contact details. This needs to be done at least 14 days before the scheduled event. We would recommend using recorded delivery when returning your tickets, as we cannot take responsibility for tickets lost in the post.

Lancashire Tickets
Fylde Road,
Preston
Lancashire
PR1 2TQ

If I don’t go to the event can I get a refund?

Unfortunately we cannot give you a refund if you do not attend. Please see our terms and conditions.

I have lost my ticket, is there anything I/you can do?

Unfortunately we cannot refund or replace lost or stolen tickets. Please see our terms and conditions.

Venue/Events

How do I get to UCLan Students Union?

See our directions page for more details, or visit Google Maps for more details.

Is there disabled access in the venues?

Yes, but contact info@lancashiretickets.com to make special arrangements.

What are the age restrictions for events at UCLan’s Union?

All of our live concerts are open to everyone over the age of 16 unless otherwise advertised. Our club nights are open to over 18s only.

I lost some property when I was attending an event at the Union; where can I check to see if it has been handed in?

You can contact us at info@lancashiretickets.com and we will forward your enquiry onto the relevant people

I would like to know what time the show begins this evening and who the supporting acts are.

It isn't always possible to give precise stage times, but if you call 01772 893000 we'll do our best to advise you. For door opening times, please refer to your ticket and check out the event information on this website.

Am I allowed to bring in filming equipment or a camera to the event?

We cannot allow any professional type recording equipment into our venues unless written permission is given by the artists in advance of the event. However camera phones and standard cameras will be allowed into the event.

General Enquiries

We'd like to use one of your venues to do some filming during the day - is this possible?

We are happy to help where possible - please contact info@lancashiretickets.com for details.

I am a promoter looking to hire the venue for a gig/festival/club night; how much will it cost/ can I arrange an appointment to view the venues?

Please contact us at info@lancashiretickets.com and we will forward your request on the relevant persons.

Where can I see your Terms and Conditions?

Easy, just click here to see our terms and conditions.