Frequently asked questions

Can I contact Lancashire Tickets customer services?

Please read these FAQs first as many of the answers will be here. If you still need to get in touch then the best way to do it is to e-mail info@lancashiretickets.com and we will get back to you within the same working day.

How do I know if my booking has gone through?

Once you have completed the booking process and submitted your order, you will get an email confirmation from us shortly - please ensure that you enter your email address carefully during the booking process.

Your email confirmation will show details of your order including: Show, Date, Venue, number of tickets and where appropriate, seat numbers and a booking reference. It will also include details of how to contact us in the event of a query or problem with your order so please do not delete it.

Many email account providers offer a filter service to protect you from unwanted junk mail or 'spam'. It is possible that your email confirmation from us has been mistakenly filtered by this service; so if you do not receive email confirmation from us within 48 hours, please check your Junk Mail and/or Deleted Files folders first. If you still cannot find your confirmation email, please contact us.

How long will it take me to get my tickets?

Once your order has been placed you should receive your tickets within 5 working days.

What happens if I order my tickets near to the event date?

If you order your tickets within 5 days of the event, then these will automatically be placed as a collection ticket on the night. No physical tickets will be sent out; you will just have to ensure all your party arrive together and that you have some form of ID to prove who you are.

If I move house before my tickets arrive, how do I tell you about my change of address?

If you think you will moving house before the tickets arrive then it is best to mark them as a collection when completing the order. These can then either be collected from the SU Reception Monday to Friday 9am-5pm or collected from the venue on the night. In either case please bring some ID with you for collection.

Lancashire Tickets cannot replace tickets which have been sent to the wrong address.

I've lost my tickets - what can I do?

It's important to realise that tickets cannot be replaced. For example most sorts of general admission or standing tickets cannot be reissued as that might mean the venue would exceed its capacity, contravening health and safety regulations and so jeopardising its license. Please contact info@lancashiretickets.com.

I've lost my booking reference number - what can I do?

Please email info@lancashiretickets.com with the name you booked under, a contact telephone number and event details. We will then be able to re-send you confirmation.

Do I need ID to collect my tickets at the Box Office?

Yes - you will need to present the credit or debit card you used to make your purchase with us. We also recommend that you print and keep your email confirmation handy as further proof of your purchase.

Can a third party collect my tickets from the box office?

No. The cardholder needs to collect and produce the credit card used to make payment and sign a receipt. This is part of the credit card merchant agreement and is in place to protect both Lancashire Tickets and the cardholder from potential credit card fraud.

Can I cancel or change my booking?

We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example, show time, venue, date etc).

I can't make the performance - can I exchange my tickets or get a refund?

Unfortunately not. Lancashire Tickets has a policy of no refunds or exchanges. The only exception is if the event is cancelled or rescheduled.

What happens if an event is cancelled or rescheduled

As soon as an event is officially cancelled we will contact you directly using the contact details you gave us when you booked your tickets. We will then explain what happens next. This is usually a choice between attending a rescheduled event or obtaining a refund.

Where can I see your Terms and Conditions?

Easy, just click here to see our terms and conditions.

I live outside the UK. Will you mail my tickets to me?

It is not always possible to post tickets overseas. You will need to collect them from the SU Reception or the venue on the night of the show. Please bring ID with you.

I have not received my tickets

Please contact Lancashire Tickets by emailing info@lancashiretickets.com if you have not received your tickets a day before the event.

How can I find out if tickets for an event are on sale?

You can search for an event by using our ticket search functions. If you're able to buy a ticket for the event, you will see a box on the event's information page where you can add tickets to your shopping cart. If they're not available, this page will let you know.

I have been sent the wrong tickets/wrong number of tickets

Please contact us as soon as possible either by phone 01772 893000 or by email at info@lancashiretickets.com.

Can I purchase tickets by phone?

We do not yet have the facility to take payments over the phone but we are hopsing to be able to do this in the near future.

I don't have a credit card. Can I pay by cash or cheque?

Sorry, no. Lancashire Tickets is a credit/debit card business only. Customers wishing to pay by cheque or cash should go directly to the venue Box Office.

How do I get a reference number?

You get one automatically as part of the booking process. When you buy over the internet we will send you a confirmation email that will include a booking reference number. You will need your booking reference if you want to track the progress of your order using our ticket tracker, so keep it safe.

My tickets have arrived and they're not what I asked for - what can I do?

Call our customer service department on 01772 893000 and, after we've apologised, we'll sort things out. You need to contact us before the event as we cannot rectify things retrospectively.

Why do I have to pay a booking fee?

The price of a ticket is set by the event organisers. We have to do this per-ticket basis to cover the cost of providing the booking service, order processing, labour costs, credit card commissions and all the other costs associated with running our business. We have kept the booking fees as cheap as possible.

What happens if an event is cancelled or rescheduled?

As soon as an event is officially cancelled we will contact you directly using the contact details you gave us when you booked your tickets. We will then explain what happens next. This is usually a choice between attending a rescheduled event or obtaining a refund.

What's your phone number?

Our enquiry line is 01772 893000 but it is always better to email as any queries can be looked into easier.

Is your site secure?

Yes - we use the highest grade of security certificate available to secure lancashiretickets.com. We don't store your credit card details in our system, and only use them at the point of purchase to authorise your card. All our payments are handled by a certified payment processor.